Return & Refund Policy

Return & Refund Policy – Ellipsify Store

Last updated: 16/11/2025

We want you to have a smooth and secure shopping experience at Ellipsify Store. If something isn’t right with your order, we’re here to help.

Returns

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.

To be eligible for a return:

  • Item must be in the same condition as received

  • Unused or unworn

  • With original tags

  • In original packaging

  • You must have the receipt or proof of purchase

To start a return, contact us at:Contact@ellipsify.store

Return Address:
G-33, Ground Floor, Central Plaza, Saddar, Karachi, Sindh, 75100, Pakistan.

Items sent back to us without requesting a return first will not be accepted.

If your return is approved, we will send:

  • A return shipping label

  • Instructions on how to send your package

If you are outside Pakistan, shipping delays may vary depending on your location.

For any return-related questions, email us anytime at Contact@ellipsify.store

Damages & Issues

Please check your order upon delivery. If you receive:

  • A damaged item

  • A defective item

  • The wrong product

Contact us immediately so we can review the issue and make it right.

Items That Cannot Be Returned

We do not accept returns for the following:

  • Perishable items (food, flowers, plants)

  • Custom or personalized items

  • Personal care / hygiene products

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Sale items (final sale)

If you are unsure about a specific product, feel free to contact us before purchasing.

Exchanges

For exchanges, we recommend:

  1. Requesting a return for the item you have

  2. Once approved, place a new order for the item you want

This ensures faster processing and availability.

European Union — 3-Day Cooling-Off Period

If your order is shipped within the EU, you have the right to cancel or return your order within 3 days, for any reason.

Item conditions remain the same:

  • Unused

  • Unworn

  • Original packaging

  • Tags included

  • Proof of purchase required

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund is approved.

If approved:

  • Refund will be issued to your original payment method

  • Processing may take up to 10 business days

Please note, banks or credit card companies may take additional time to process the refund.

If 15 business days have passed after approval and you haven’t received your refund, contact us at:
Contact@ellipsify.store